In the first instance, it may be helpful to contact the lawyer who is working on your transaction to discuss your concerns and we will do our best to resolve any issues that you might have. If you would like to make a formal complaint, then you can obtain a copy of our Complaints Handling Policy upon written request. Please rest assured that making a complaint will not affect how we handle your transaction.
If we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you are a client of this firm, that you are eligible to use the service and that you have first tried to resolve your complaint with us. Any complaint to the Legal Ombudsman must be made:
If you would like more information about the Legal Ombudsman, they can be contacted at PO Box 6806, Wolverhampton, WV1 9WJ, by telephone on 0300 555 0333 or via the following website: www.legalombudsman.org.uk
If you are unhappy with our behaviour
This firm is regulated by the Solicitors Regulation Authority (SRA). The SRA can help if you are concerned about our behaviour – for example, if you think that we have acted dishonestly, we have taken or lost your money or you feel that you have been treated unfairly by us due to your age, race, a disability or some other protected characteristic. The following link will take you to the SRA website, which explains how you can raise your concerns with them: https://www.sra.org.uk/consumers/problems/report-solicitor/
"I’m so pleased I came to you for the conveyancing. What an excellent, professional and friendly team. "Gail, Keighley
The Law Society's Conveyancing Quality Scheme (CQS) provides a quality standard mark for lawyers in residential conveyancing is also recognised by many mortgage lenders. We were one of the first firms in West Yorkshire to be awarded the accreditation.